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From Tech Debt to Tech Wellness
Transitioning from tech debt to tech wellness requires organisations to balance their immediate operational demands with long-term technological health. Mary-Ellen Snook, Programme Manager at Saros Consulting, talks about how excessive tech debt produces significant risk but managing that debt can transform an organisation and ensure its ability to react fast to technological change. The…
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Unlocking Transformation Success
Transformation projects are common among all businesses. But successful transformation projects are more elusive. Kevin Hayden, Technical Business Analyst at Saros Consulting, talks about how the success of any transformation project hinges on integrating new technology with existing processes, and bringing end users along the transformation journey. Even as the number of transformation projects increased…
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5 Building Blocks for Knowledge Management
By Nagarathna Sai Madhukar , Senior ITSM Consultant, Saros Consulting Though people tend to relate to IT Service Management (ITSM) with operational processes like incident, problem, change management, ITSM is a vast subject. It encompasses all activities associated with creating, supporting, maintaining and improving an organisation’s IT services. Over the past 2 decades working…