Category: Article

  • 5 Building Blocks for Knowledge Management

    5 Building Blocks for Knowledge Management

    By Nagarathna Sai Madhukar , Senior ITSM Consultant, Saros Consulting   Though people tend to relate to IT Service Management (ITSM) with operational processes like incident, problem, change management, ITSM is a vast subject. It encompasses all activities associated with creating, supporting, maintaining and improving an organisation’s IT services. Over the past 2 decades working…