IT Service Management
Streamlined and Effective IT Solutions
Our dedication to understanding your unique business processes and data readiness ensures that our IT solutions align perfectly with your organisation’s needs and objectives. Our goal is to empower your business, providing you with seamless and productive IT services.
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IT Service Management
Our team designs and implements efficient ITSM processes for enhanced productivity.
Our experts work is to reshape your IT Service Management (ITSM) to meet the demands of the digital age and drive business growth. We don’t just solve IT challenges; we redefine ITSM to prepare your organisation for the future. We start by understanding your unique business processes and data readiness. Our experts collaborate closely with you to create a tailored roadmap and timeline that delivers tangible results. From optimising IT infrastructure to implementing efficient ITSM processes, we offer a comprehensive suite of services. Our strategies are customised to align with your business goals, supported by meaningful KPIs for monitoring success.
What sets Saros apart are our dedicated experts. We are committed to your success, taking full ownership of each project and ensuring every detail aligns with your vision. Our flexibility and dedication make the process personal, tailored to your specific requirements. We understand that time is of the essence, and we value your time as much as our own. With Saros ITSM Consulting, you gain not only IT solutions but also a trusted partner in your journey towards IT excellence and operational efficiency.
Our ITSM services includes customised IT service management strategies that align with your business goals; improving the quality and speed of your IT services, resulting in enhanced service delivery for customers; managing your IT infrastructure to optimise performance and minimise disruptions; implementing efficient ITSM processes for improved productivity and efficiency; and setting up meaningful KPIs to monitor service performance.
Start to finish
From initiation to hand over, we offer:
Case Study
Global Retailer
Outdated ITSM
This leading retailer found itself constrained by an outdated ITSM system, and that to achieve their ambitious strategy they needed to evolve their technology quickly. Their existing system brought an array of operational challenges, including manual workflows, limited communication channels, and a critical absence of self-service capabilities. Colleagues had to raise tickets for routine tasks like password resets, often facing frustrating delays due to vendor SLAs. This technology roadblock hindered the retailer’s progress and innovation, demanding immediate attention.
42,100 Employees
128 Locations
Case Study
Global Retailer
Strategic Transformation Initiative
To address these challenges, Saros organised a thoroughly planned transformation initiative. The cornerstone of this strategy was the implementation of ServiceNow ITSM modules and additional capabilities. This comprehensive approach seamlessly integrated with the existing IT infrastructure, providing a sustainable framework for future growth and innovation. Saros’ strategic partnerships and astute project management ensured the successful implementation of this extensive ITSM solution within the planned 10-month timeline and a budget of €2.9 million.
42,100 Employees
128 Locations
Case Study
Global Retailer
Foundation for Innovation
The results of this transformation extended far beyond the resolution of existing challenges. The project laid a solid foundation for future technological advancements and business transformation. It catalysed a major transformation in 3500+ colleague tech and 990+ IT support staff experiences, transforming the technological environment. Additionally, the project promised substantial savings, expected to reach 860,209 man-hours over a span of three years. This holistic transformation equipped the retailer with the agility required to scale seamlessly with its anticipated growth, marking a milestone in its technological journey.
42,100 Employees
128 Locations
Case Study
Global Retailer
Efficiency Gains
Employees experienced a significant enhancement in their technology interactions, while over 990 IT support staff found their operations streamlined. The expected savings of 860,209 man-hours over three years highlighted the substantial gains achieved through this transformation. Moreover, the project positioned the retailer for future success by creating an ecosystem primed for technological growth and business transformation, a testament to the expertise and dedication of Saros in the realm of ITSM consultancy and project management.
42,100 Employees
128 Locations
The Saros team is results driven with a strong sense of ownership and willingness to do what it takes to achieve the business outcome
ITSM Lead and ServiceDesk Lead
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Saros Consultancy expertly guided our IT investment, delivering a strategic and effective solution that enhances our disaster recovery and business continuity.
CEO, Global Engineering Manufacturing
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Saros Consulting’s deep understanding of our IT needs and precise planning have been crucial in our new international office projects. We are hugely impressed with the Saros team.
Head of Property Services Division, FTSE 100 Multinational
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