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IT Leadership Insights: Mary-Ellen Snook
Mary-Ellen, you’ve had a highly successful journey in the enterprise IT world. Could you share a bit about your background and what sparked your career path? My career journey has been both varied and rewarding. With the IT industry constantly evolving, there’s always a new challenge around the corner – and that’s what makes it…
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Implementing Effective Change Management
In the high-stakes world of IT, successful change management can be the difference between a smooth technology rollout and a costly failure. While much attention is given to the technical execution, the subtleties of change planning often require a deeper focus than anticipated. As a Senior Programme Manager at Saros Consulting, I’ve learned that true…
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From Tech Debt to Tech Wellness
Transitioning from tech debt to tech wellness requires organisations to balance their immediate operational demands with long-term technological health. Mary-Ellen Snook, Programme Manager at Saros Consulting, talks about how excessive tech debt produces significant risk but managing that debt can transform an organisation and ensure its ability to react fast to technological change. The…
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Unlocking Transformation Success
Transformation projects are common among all businesses. But successful transformation projects are more elusive. Kevin Hayden, Technical Business Analyst at Saros Consulting, talks about how the success of any transformation project hinges on integrating new technology with existing processes, and bringing end users along the transformation journey. Even as the number of transformation projects increased…
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5 Building Blocks for Knowledge Management
By Nagarathna Sai Madhukar , Senior ITSM Consultant, Saros Consulting Though people tend to relate to IT Service Management (ITSM) with operational processes like incident, problem, change management, ITSM is a vast subject. It encompasses all activities associated with creating, supporting, maintaining and improving an organisation’s IT services. Over the past 2 decades working…